Frequently Asked Questions

Bortoletti store

When will my order be processed and shipped?

The goods will be prepared and given to the courier within 1-2 working days after receiving the order.

Are the visible prices VAT (Value Added Tax) compliant? Are they in euros?

Prices are VAT-compliant and displayed in Euros.

Can I change or cancel my order?

To change or cancel an order, simply send an email to boutique@bortoletti.it

What payment methods can I use?

The following payments are accepted: Credit Card, PayPal and Bank Transfer.

Are the payments secure?

Yes, every purchase is made with maximum security.
To protect your credit card purchases, you will be asked to enter the CVV code with each order.

When will I receive my order?

Delivery is entrusted to DHL express courier with nationwide delivery within 2 to 4 days.

How much does delivery cost?

To learn about specific shipping and delivery methods for products, access the Shipping Information section.

Which countries do you deliver to?

To learn about specific product shipping and delivery methods, access the Shipping Information section

Which courier will deliver my order?

Delivery is entrusted to the express courier company DHL

Where will my order be shipped from?

We ship all orders from our Marcon (Venice) location.

What happens if I am not at home when my package is delivered?

Three delivery attempts will be made, after which the package will be returned to the sender.

Why is my order being delayed?

Bortoletti Boutique is not responsible for unexpected delays in delivery beyond our control.

How can I return one or more products?

Customers who wish to exercise their right of withdrawal must send us notice of withdrawal to the email address boutique@bortoletti.it and return the products to us within the aforementioned 14-day period.

How long do I have to return one or more items?

Within 14 days after receipt of the goods.
This right applies to all products contained on the site.

What are the return options and costs?

Return shipping costs will be the responsibility of the customer.

By what means will I receive reimbursement?

The refund will be made through the same payment method chosen during the purchase. In case of payment by Paypal, the refund will be made by re-crediting the Customer’s Paypal account.

What should I do if I receive a defective item?

In case of a defective item, send us an email to boutique@bortoletti.it with detailed photos of the product.

Who do I buy from?

BORTOLETTI FONDERIA ARTISTICA S.r.l.
Via delle Industrie 24,
30020 Marcon, Venice , Italy

Why do I need to create a Customer Account?

You do not need to be registered to shop. We still recommend that you create an account to access exclusive areas and services dedicated to our clients.

How can I change my account settings?

By logging into the personal area you can change your account settings.

How can I reset my password?

By logging into the personal area you can change your account settings.

How can I delete my account?

By logging into the personal area you can change your account settings.

What are cookies, how do I remove them?

A “cookie” is a text file that a Web site sends to your computer or other Internet-connected device to uniquely identify your browser or to save information or settings in your browser.

Each browser provides methods for restricting or disabling cookies, for more information on cookie management go to the “Settings” or “Preferences” tab on your browser.

How will my personal profile information be used?

We will use the information we have collected from you to:

Manage and fulfill purchase and repair orders, facilitate shipping, and provide after-sales support;
Manage our books and records;
Handle your questions and requests;
Send service-related communications, including administrative notices and messages such as order confirmation;
Identify products and services that we believe may be of interest to you based on information about you, such as your purchase history and previous interactions with us;

What is the warranty on my items?

The Consumer Code (Articles 128-135) provides a 24-month Legal Warranty in sales of consumer goods between retailers and consumers.

How can I check if my article is authentic?

Each of our items comes with a warranty certificate.

Frequently Asked Questions