Return policy

Bortoletti store - Return information

Customers who wish to exercise their right of withdrawal must send us notice of withdrawal to the email address and return the products to us within the aforementioned 14-day period.

Within 14 days after receipt of the goods.
This right applies to all products contained on the site.

Return shipping costs will be the responsibility of the customer.

The refund will be made through the same payment method chosen during the purchase. In case of payment by Paypal, the refund will be made by re-crediting the Customer’s Paypal account.

In case of a defective item, send us an email to with detailed photos of the product.